Must Have Skills:
•Minimum of six months experience in a cash-handling role with direct customer contact.
High School or equivalent
Role – Branch Teller
Process transactions and be an effective information source for our members: in lobby, drive-thru window or by telephone, to accurately and efficiently assist the members with their requirements while assuring a positive experience for each member and minimizing wait time for all members. This position will be responsible for traveling to and serving at various TTCU branch locations based upon current organizational needs. Hours and shifts may vary.
Major Duties and Responsibilities
1.Greet members (smiling and making eye contact) as they enter the branch so that they feel welcomed and noticed (security safeguard) to assure a pleasant experience that will encourage them to maintain their banking relationship with TTCU.
2.Create and maintain a clean, neat, pleasant work environment by maintaining a professional look (i.e. dress, posture, attitude, etc.), positive outlook and behavior toward members and co-workers, in order to assist our members (i.e. be willing to work overtime as required to meet their needs) and give them confidence in our teller staff.
3.Demonstrate efficiency with transactions and utilization of time in order to assist as many members as possible without negatively impacting the quality of the transaction.
4.Regularly balances cash drawer to assure accuracy in teller transactions and notifies supervisor regarding any outages.
5.Assure that you answer all member questions and confirm their understanding so that they feel comfortable with you and confident with the teller staff and TTCU.
6.Sell official items (i.e. money orders, traveler’s checks, official checks, etc.) so that members have various ways of handling their finances.
7.As the primary TTCU contact for many members, maintain knowledge of all services, products and promotions in order to provide information, education and referral access to members about services which may benefit them.
8.Verbally confirm intended transactions with member to assure needs are met and minimize redoing transactions because the member completed wrong slip, or used the wrong description for the service they needed.
9.Remain calm under pressure and ensure accuracy of all transactions; presenting a relaxed demeanor to help diffuse any potentially emotional event for the members regarding their finances.
10.Remains punctual reporting to work and from breaks; offers assistance to co-workers and performs “odd jobs” in order to help things move quickly and smoothly to better support teller activities and the members.
11.Make supervisor aware of any needs (supplies, problems, etc.) to avoid delays in processing transactions.
12.Follows all applicable regulations, including Bank Secrecy Act, and Anti-money Laundering.