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TAM Post Sales Support (Technical Account Manager, Sprint Relationships, CDMA)

Company Name: Novatel Wireless
Location: Kansas City, MO United States
Job Category: Technology
Job Type: Full Time- Direct Hire
Salary: United States dollar (USD)

Jacob Conway
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Required Skills & Job Description
Must Have Skills: Strong relationships with Sprint's Solutions Engineers, Sprint enterprise sales team support, local to Kansas City
Education: Bachelor's Degree


This position is based at your home office in the Kansas city area spending about 60% of your time at various Sprint labs in Kansas City. If you are open to relocating to the Kansas City area you will also be considered for this role.

Novatel Wireless Highlights:
Innovators- We are a global innovator in 3G wireless mobility solutions.
* 1st to market with EV-DO Rev-A product line
* 1st USB wireless broadband in North America
* 1st 3G wireless broadband router in Europe
* Exciting HSPA+ products in process
Work/Life Balance- We hire passionate people and create great teams.
Global- We have offices in San Diego (California), Calgary (Canada), Basingstoke,
(United Kingdom), and Shanghai (China).
Financially Secure- Novatel Wireless is cash strong with no debt; founded in 1996, IPO in 2000.

Ideal Fit:
- Strong relationships with Sprint's Solutions Engineers
- In depth knowledge of CDMA networks and effect of modem settings, acceptance test procedures (ATP -’s) and network integration.
- Knowledge and practical use of QCOM tools -– CAIT etc.
- Understand Sprint's Product Acceptance, Sprint's Wireless Certification process, and technical acceptance process.

Main Duties Job Duties:
- Sprint field sales queries and support from Novatel sales
- Sprint enterprise sales team support (with Novatel Sales Managers for directly from Sprint Sales efforts)
- Technical interface for Solutions Engineers including Datalink functionality issues for SSV (this is an enterprise function)
- Trouble escalations for Novatel enterprise deployments
- Enterprise tool support -– any and all Novatel tools used for enterprise support by Sprint Solutions Engineering or the enterprise itself Responsible for tool delivery, TT -’s, troubleshooting, new requirement requests, etc
- All Novatel internal interface for enterprise issues. Working with project management, product management, engineering, QA and providing sanity testing prior to delivery.
- Sprint TAM backup (vacations, etc)
- Not primary but overflow end user support
- Face to Face meetings with Solutions Engineering and BIM team on a quarterly basis.
- STIC certification management during high demand cycles when multiple devices are being certified at the same time. May require time spent at STIC in KC.

Required Knowledge:
- In depth knowledge of CDMA networks and effect of modem settings, acceptance test procedures (ATP -’s) and network integration.
- Strong technical background or windows based tools.
- Knowledge and practical use of QCOM tools -– CAIT etc.
- Understand Sprint's Product Acceptance, and technical acceptance process.

Additional Responsibilities:
Excellent interpersonal skills. Ability to travel to perform customer visits, testing and problem resolution.

Required Experience:
Minimum amount of on the job experience. 5+ years

BScEE, BScComp

Compensation & Benefits:
Our successful candidate will be entitled to a compensation package commensurate with qualifications, experience and performance, plus a comprehensive benefits plan.

How to Apply:
Thank you for your interest on becoming part of our innovative, market leading wireless family.
- Please select the -“apply to -” button on top of the page above the skills needed section.
- Candidates that complete the technical questions (If listed) receive special priority.
- Please feel free to apply for more than 1 position or refer a friend as we are always looking to build great teams.

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Contact Information

Company Name: Novatel Wireless
Contact Name:
Contact Number:
Company Website:

Additional Benefits:
Company Description:
Date Posted: 2009-11-16 15:15:21

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