Must Have Skills:
Telephony/Call Center experience
Aspect Unified IP
Windows Server Support
Call routing/queing exp.
Full-time/Perm position (not contract)
The Telephony Systems Administrator will manage and tune in-house systems, storage systems and network connections to ensure high availability and security the supported business apps. Daily monitoring of the overall health of the telephony systems, including all servers, switches, and other components. Implement call flows for both inbound and outbound calls in accordance with specifications from users. Perform capacity planning and monitoring of all trunking. Anticipate, mitigate, identify, troubleshoot and resolve hardware and software issues on servers and input/output fleet. Provide technical assistance to the call center for complex designs and database access.
3 - 5 years Aspect Unified IP solution experience
Extensive knowledge of call center systems (IVR, Queue Mgmt, Trunking, Msg Boards, etc)
Exp supporting Microsoft Servers, VMware and backup systems
Hands-on SW and HW troubleshooting exp
Exp documenting and maintaining configurations and process information