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Telephony Systems Administrator

Company Name: 6 Degrees Technology
Location: Denver, CO United States
Job Category: Telecommunications
Job Type: Full Time- Direct Hire
Salary: United States dollar (USD)

Amber Gullett
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Required Skills & Job Description
Must Have Skills: Telephony/Call Center experience Aspect Unified IP IVR experience Windows Server Support Call routing/queing exp.
Education: Bachelor's Degree

Description:

Full-time/Perm position (not contract)

The Telephony Systems Administrator will manage and tune in-house systems, storage systems and network connections to ensure high availability and security the supported business apps. Daily monitoring of the overall health of the telephony systems, including all servers, switches, and other components. Implement call flows for both inbound and outbound calls in accordance with specifications from users. Perform capacity planning and monitoring of all trunking. Anticipate, mitigate, identify, troubleshoot and resolve hardware and software issues on servers and input/output fleet. Provide technical assistance to the call center for complex designs and database access.

Required Skills:
3 - 5 years Aspect Unified IP solution experience
Extensive knowledge of call center systems (IVR, Queue Mgmt, Trunking, Msg Boards, etc)
Exp supporting Microsoft Servers, VMware and backup systems
Hands-on SW and HW troubleshooting exp
Exp documenting and maintaining configurations and process information

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Contact Information

Company Name: 6 Degrees Technology
Contact Name: Amber Gullett
Contact Number:
Company Website:

Additional Benefits:
Company Description:
Date Posted: 2010-06-03 09:41:27

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