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Technical Account Manager (Bell and Rogers Product Acceptance)

Company Name: Novatel Wireless, Inc.
Location: Toronto, AK Canada
Job Category: Telecommunications
Job Type: Full Time- Direct Hire
Salary: Canadian dollar (CAD)

Jacob Conway
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Required Skills & Job Description
Must Have Skills: Strong relationships with Bell and Rogers Wireless test teams, acceptance test procedures, in-depth knowledge of HSPA+ and CDMA networks, and practical use of QCOM tools – CAIT.
Education: Some High School Coursework

Description:

This position is based at your home office in the Toronto area spending about 60+% of your time at various Bell and Rogers Wireless' labs in Toronto. You must have strong relationship within both cariers to be considered for this role.

Novatel Wireless Highlights:
Innovators- We are a global innovator in 3G wireless mobility solutions.
* 1st to market with EV-DO Rev-A product line
* 1st USB wireless broadband in North America
* 1st 3G wireless broadband router in Europe
* Exciting HSPA+ products in process
Work/Life Balance- We hire passionate people and create great teams.
Global- We have offices in San Diego (California), Calgary (Canada), Basingstoke,
(United Kingdom), and Shanghai (China).
Financially Secure- Novatel Wireless is cash strong with no debt; founded in 1996, IPO in 2000.

Ideal Fit:
- Strong relationships with Bell and Rogers Wireless test teams
- In depth knowledge of HSPA+ and CDMA networks and effect of modem settings, acceptance test procedures (ATP - - - - - - -’s) and network integration.
- Knowledge and practical use of QCOM tools - - - - - - -– CAIT etc.
- Understand Bell and Rogers Wireless - - - - - - -’s Product Acceptance, Verizon Wireless Certification process, and technical acceptance process.

Summary and Scope:
- Provide on-site (Toronto, Canada) technical support for the Bell and Rogers Wireless
- Manage all Technical Acceptance Submission of Novatel products at Bell and Rogers Wireless
- Act as gatekeeper of all documentation with the product submission process and technical acceptance process
- Testing and identifying major bugs prior to lab submission
- First article inspection and configuration testing confirmation
- Manage technical aspects of Launch of all Retail and Non-Branded NVTL products introduced into the Bell and Rogers Wireless Certification process
- Manage all Bell and Rogers Requirements for NVTL
- Publish Bell and Rogers Requirements Quarterly or as needed / updated
- Hold meetings with Software and Hardware Engineering to determine if new requirements can be met and if not the actions to be taken
- Manage any Requirement action items that may occur with Bell and Rogers
- Review and support all new NVTL software to ensure Bell and Rogers requirements are being met
- Gather and present to Bell and Rogers a high-level technical summary ( - - - - - - -“product definition - - - - - - -”) of how the product works in order to generate interest.
- Preparation of detailed reports defining the product including a - - - - - - -“feature lockdown matrix - - - - - - -” which consists of technical details and protocol
- Work with Bell and Rogers personnel to perform lab testing (in a controlled environment) and field test of Novatel - - - - - - -’s product in order to prove the product meets regulatory and industry standards and will work on the Bell and Rogers network (e.g, is compatible with the Bell and Rogers GUI system, - - - - - - -“safer network - - - - - - -” specifications, etc.). Field testing often involves travel to test the products capacity to connect in various locations.
- Gather, organize and present data accumulated during lab and field testing.
- Address any questions or concerns Bell and Rogers might have with the technical acceptance results.

Qualifications:
- In depth knowledge of HSPA+ and CDMA networks and effect of modem settings, acceptance test procedures (ATP - - - - - - -’s) and network integration.
- Strong technical background or windows based tools.
- Knowledge and practical use of QCOM tools - - - - - - -– CAIT etc.
- Understand Bell and Rogers Wireless - - - - - - -’ Product Acceptance, and technical acceptance process.

Additional Responsibilities:
Excellent interpersonal skills. Ability to travel to perform customer visits, testing and problem resolution.

Strong relationships with Bell and Rogers Wireless test teams, acceptance test procedures, in-depth knowledge of HSPA+ and CDMA networks, and practical use of QCOM tools - - - - - - -– CAIT.
and effect of modem settings, acceptance test procedures (ATP - - - - - - -’s) and network integration.

Education:
BScEE, BScComp

Compensation & Benefits:
Our successful candidate will be entitled to a compensation package commensurate with qualifications, experience and performance, plus a comprehensive benefits plan.

How to Apply:
Thank you for your interest on becoming part of our innovative, market leading wireless family.
- Please select the - - - - - - -“apply to - - - - - - -” button on top of the page above the skills needed section.
- Candidates that complete the technical questions (If listed) receive special priority.
- Please feel free to apply for more than 1 position or refer a friend as we are always looking to build great teams.

Apply for this Job

Contact Information

Company Name: Novatel Wireless, Inc.
Contact Name:
Contact Number:
Company Website: http://www.novatelwireless.com/careers

Additional Benefits:
Company Description:
Date Posted: 2009-07-31 11:31:49

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