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TAM (Technical Account Manager, CDMA, LTE, HSPA, EVDO)

Company Name: Novatel Wireless
Location: San Diego, CA United States
Job Category: Telecommunications
Job Type: Full Time- Direct Hire
Salary: United States dollar (USD)

Jacob Conway
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Required Skills & Job Description
Must Have Skills: Strong knowledge and practical use of QCOM tools – CAIT etc and In depth knowledge of CDMA networks, effect of modem settings, acceptance test procedures (ATP’s) and network integration.
Education: Bachelor's Degree

Description:

Novatel Wireless Highlights:

Innovators- We are a global innovator in 3G wireless mobility solutions.

* 1st to market with EV-DO Rev-A product line

* 1st USB wireless broadband in North America

* 1st 3G wireless broadband router in Europe

* Exciting HSPA+ products in process

Work/Life Balance- We hire passionate people and create great teams.

Global- We have offices in San Diego (California), Calgary (Canada), Basingstoke,

(United Kingdom), and Shanghai (China).

Financially Secure- Novatel Wireless is cash strong with no debt; founded in 1996, IPO in 2000.

Ideal Fit:

- In depth knowledge of CDMA networks and effect of modem settings, acceptance test procedures (ATP -’s) and network integration.

- Strong knowledge and practical use of QCOM tools -– CAIT etc.

Main Duties Job Duties:

- Field sales queries and support from Novatel sales

- Enterprise sales team support (with Novatel Sales Managers)

- Technical interface for Solutions Engineers including Datalink functionality issues for SSV (this is an enterprise function)

- Trouble escalations for Novatel enterprise deployments

- Enterprise tool support -– any and all Novatel tools used for enterprise support by Solutions Engineering or the enterprise itself Responsible for tool delivery, TT -’s, troubleshooting, new requirement requests, etc

- All Novatel internal interface for enterprise issues. Working with project management, product management, engineering, QA and providing sanity testing prior to delivery.

- Not primary but overflow end user support

- Face to Face meetings with Solutions Engineering and BIM team on a quarterly basis.

- STIC certification management during high demand cycles when multiple devices are being certified at the same time.

Required Knowledge:

- In depth knowledge of CDMA networks and effect of modem settings, acceptance test procedures (ATP -’s) and network integration.

- Strong technical background or windows based tools.

- Knowledge and practical use of QCOM tools -– CAIT etc.

- Understand Product Acceptance, and technical acceptance process.

Additional Responsibilities:

Excellent interpersonal skills. Ability to travel to perform customer visits, testing and problem resolution.

Required Experience:

Minimum amount of on the job experience. 5+ years

Education:

BScEE, BScComp

Compensation & Benefits:

Our successful candidate will be entitled to a compensation package commensurate with qualifications, experience and performance, plus a comprehensive benefits plan.

How to Apply:

Thank you for your interest on becoming part of our innovative, market leading wireless family.

- Please select the -“apply to -” button on top of the page above the skills needed section.

- Candidates that complete the technical questions (If listed) receive special priority.

- Please feel free to apply for more than 1 position or refer a friend as we are always looking to build great teams.

Apply for this Job

Contact Information

Company Name: Novatel Wireless
Contact Name:
Contact Number:
Company Website: http://www.novatelwireless.com/careers

Additional Benefits:
Company Description:
Date Posted: 2009-12-21 19:50:50

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